Privacy Policy

1. Introduction

Welcome to Dukano ("we," "our," or "us"). Dukano is an e-commerce platform that enables users to create and manage online stores. We are committed to protecting your privacy and handling your data in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, phone number
• Store Information: Store name, description, logo, business details
• Payment Information: Payment method details (processed securely through third-party payment processors)
• Product Information: Product listings, images, descriptions, pricing
• Customer Data: Information about your store customers (collected on your behalf)
• Communications: Messages, support requests, feedback

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, interactions
• Device Information: Browser type, device type, operating system, IP address
• Cookies and Tracking: Analytics cookies, session cookies, preference cookies
• Log Data: Server logs, error reports, performance metrics

2.3 Third-Party Integrations

When you connect third-party services (such as Meta/Facebook, payment processors, or analytics tools), we may receive information from those services in accordance with their privacy policies and your authorization settings.

3. How We Use Your Information

• Provide, maintain, and improve our Services
• Process transactions and send transaction notifications
• Create and manage your account
• Enable store creation and management features
• Facilitate Meta/Facebook integration for product catalog sync and advertising
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Analyze usage patterns and improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent)

4. Meta/Facebook Integration

Dukano offers integration with Meta platforms to enable features such as:

• Product catalog synchronization with Facebook and Instagram
• Meta Pixel installation for tracking and analytics
• Meta advertising and marketing tools
• Social commerce features

When you use these features, your data is shared with Meta in accordance with Meta's Data Policy. You control these integrations through your Dukano dashboard settings. We only access Meta data that you explicitly authorize through the Meta OAuth flow.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting providers (for infrastructure and storage)
• Payment processors (Stripe, PayFast, etc.)
• Email service providers
• Analytics services (Google Analytics, etc.)
• Content delivery networks
• AI/ML service providers (for features like chatbot, theme generation)

5.2 Business Transfers

If Dukano is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required by law to retain certain information.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (see Data Deletion below)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing emails using the link in the email
• Cookie Control: Manage cookie preferences through your browser settings

To exercise these rights, please contact us at privacy@dukano.com

8. Data Deletion

You can request deletion of your data at any time by:

1. Logging into your Dukano account and going to Settings → Security → Delete Account
2. Sending an email to privacy@dukano.com with the subject "Data Deletion Request"
3. Using our Data Deletion Request Form

We will process your request within 30 days and confirm deletion via email. Note that some information may be retained in backup systems for a limited period or as required by law.

9. Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure password hashing (bcrypt)
• Two-factor authentication options

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: